Do something good – That is our motto, and we truly stand behind it. Our team is empowered to do good – whether it’s parking a car for a worried patient that rushes in with an ill child, ordering dinner to be delivered to the home of a patient, or helping to improve our processes. We ruthlessly and constantly work to improve the delivery of emergency care for our patients and staff.
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In short, YES! By law, your insurance company must pay at the in-network benefit level.
Texas law requires that insurance companies pay emergency facilities “at the insured’s in-network benefit level” for all services. Additionally, the Patient Protection and Affordable Care Act added numerous patient protections that require health plans covering emergency services to provide such coverage without need for prior authorization, regardless of the participating status of the provider, at the in-network level.
It also included the “national prudent layperson standard” which is a generally accepted principle in the healthcare industry that applies to emergency medical care. Health plans are required to pay for emergency visits for medical situations in which a person believes his or her health is threatened. This standard was created to protect consumers from high medical costs that arise from emergency situations, allowing them to be charged at in-network rates.
Insurance companies have been reluctant to apply this standard for care issued at freestanding emergency centers (FECs). By not providing usual and customary reimbursement rates, insurance providers violate the intent of the medical community and legislators who turned the prudent layperson standard into law. The final diagnosis should not influence whether the insurer pays for the emergency room visit, and insurers cannot legally apply the claim towards the out-of-network benefits.